FAQ
Frequently asked questions
How long does shipping take?
Most orders arrive in 7–10 business days, depending on your location.
You will receive a tracking number as soon as your order ships.
Do you offer free shipping?
Yes! We provide free shipping on all orders, no minimum required.
What payment methods do you accept?
We accept major debit and credit cards, PayPal, and secure checkout methods offered by Shopify Payments.
Can I return an item?
Yes. We offer a 30-day return policy.
If you’re not satisfied, simply contact us within 30 days of receiving your order for a return or exchange.
What if my item arrives damaged?
If your product arrives damaged or defective, contact us immediately with a photo, and we’ll send a free replacement or full refund.
Can I cancel or change my order?
Orders can be canceled or modified within 12 hours of purchase.
After this period, the order may already be processed by our warehouse.
How do I track my order?
Once your order is shipped, you’ll receive a tracking number via email.
You can check the delivery status anytime on our Order Tracking page.
Are your products safe and tested?
Yes. All PandaWare products are checked for quality, safety, and durability before shipping.
Food-related items use BPA-free, food-grade materials.